Hospice 101 is an orientation to hospice philosophy and to the organization
and policies of Pine Tree Hospice
Hospice 101 is required of all staff, volunteers, board members and committee
members
Hospice 101 is a 4-hour orientation, offered periodically throughout
the year whenever there is sufficient enrollment
Hospice 101 is also offered as a 3-hour independent study with an
additional 1 hour meeting scheduled with a member of the
Education Committee
After completing Hospice 101 or Hospice 101 Independent Study, an
optional mentorship program is available to participants interested
in learning more about the role of direct care volunteer
The new volunteer is paired with an experienced Pine Tree Hospice direct
care volunteer who serves as a mentor
With client permission, the mentor and the new volunteer will
serve the hospice family together, for a maximum of 20 hours
Hospice 101 Topics and Outcomes
Communication Skills
• State the difference between a social relationship and a
helping relationship
Ethics
• Respect value systems of the hospice person and family
• Identify and keep personal boundaries
• Maintain confidentiality of hospice person/family information
at all times
Funeral Arrangements
• Become comfortable discussing a list of tasks, such as funeral
arrangements, with a hospice
person and/or family
• Identify funeral services available in the community
Hospice Philosophy
• State the philosophy and purpose of a volunteer hospice
program
• List services offered by Pine Tree Hospice
• Briefly describe the difference between a volunteer and a
Medicare hospice
Multidisciplinary Management And Hospice
Resources
• Identify community resources for hospice and bereaved people
and families
Personal Death Awareness
• Achieve a level of comfort in discussing death
Personnel Issues
• Describe the Pine Tree Hospice organizational structure
• Comply with Pine Tree Hospice bylaws, policies, and procedures
• Submit volunteer hours monthly via the PTH website, postal
mail, or in person
Stress Management: Conventional And
Complementary Therapies
• Discuss balanced nutrition, physical activity, restful sleep,
joyful diversion, and service to others
as conventional ways of
managing stress
• Support people who use complementary therapies to relax, to
minimize pain, and/or to promote
physical, mental and spiritual
wellbeing
Support During Stages Of Dying
• Briefly describe the stages of dying
• Identify ways a volunteer can assist a hospice person/family
to cope with the various stages of
dying
