Community Hospice Education

Outcomes:
1. Discuss health problems associated with various chronic illnesses
2. Discuss ways to help children cope with death, loss and grief
3. State the difference between a social relationship and a helping relationship
4. Demonstrate the best way to listen
5. Identify and practice tools that help to communicate with a hospice or bereaved person and family
6. Identify and avoid barriers to helpful communication
7. Respect value systems of the hospice person and family
8. Identify and keep personal boundaries
9. Maintain confidentiality of hospice person/family information at all times
10. Read the Pine Tree Hospice Confidentiality Policy
11. Identify family dynamics expected to occur during the end of life
12. Identify the role of the volunteer when domestic violence is suspected or confirmed
13. Become comfortable discussing a list of tasks, such as funeral arrangements, with a hospice
      person and/or family
14. Identify funeral services available in the community
15. Identify the expected stages and the different types of grief
16. State physical and psychological symptoms of grief
17. Recognize situations that can interfere with grief resolution
18. List activities that can help with grief resolution
19. Identify ways a volunteer can assist a person or family with grief resolution
20. Discuss the philosophy and purpose of a volunteer hospice program
21. Describe services offered by Pine Tree Hospice
22. Become familiar with the Pine Tree Hospice Mission Statement and the Maine State Regulations
      governing a volunteer hospice program
23. Recognize the relationship of Pine Tree Hospice to the National Hospice and Palliative Care
      Organization, the Maine Hospice Council, and the United Way of Eastern Maine
24. Briefly describe the difference between a volunteer hospice and a Medicare hospice
25. Discuss issues related to advance care planning and ethical wills
26. Identify community resources for hospice and bereaved people and families
27. Identify the appropriate resource person when problems arise
28. Explain the differences between the work of Pine Tree Hospice volunteers and Community Health
      and Counseling nurses
29. Discuss essentials of group facilitation enabling a hospice volunteer to participate with formal
      and informal grief discussion groups
30. Define palliative care
31. Use a pain rating scale to assess and document level of pain, identify medical interventions in
      the management of pain and other symptoms that may occur during the dying process
32. Identify ways a volunteer can assist a person receiving palliative care
33. Achieve a level of comfort in discussing death
34. Describe the Pine Tree Hospice organizational structure
35. Read and comply with the Pine Tree Hospice Sexual Abuse Policy, Elder Abuse Policy, and
      Infection Control Policy
36. Plan to complete and submit required paperwork to the Pine Tree Hospice office on time
37. Read and sign the forms to be filed in the Pine Tree Hospice office
38. Identify psychosocial issues associated with death and grief
39. Identify ways a volunteer can assist a person or family dealing with psychosocial issues
40. Practice doing a “Life Review” or “Guided Reminiscence” with someone
41. Define and state the goals of spiritual care
42. Identify behaviors to avoid when giving spiritual care
43. Discuss how a volunteer can help a hospice person/family to achieve the spiritual goal of faith,
      hope and love
44. Discuss ways of praying with a person/family when invited or with permission
45. Identify resources in the community that can offer spiritual care
46. Define stress, name some causes of stress, and recognize how stress affects us and those
     around us: body, mind, feelings and spirit
47. Discuss balanced nutrition, physical activity, restful sleep, joyful diversion and service to others
      as conventional ways of managing stress
48. Briefly discuss the origin, beliefs and current practice of some complementary therapies
49. Select and use conventional and complementary therapies for yourself and others to relax, to
      minimize pain, and/or to promote physical, mental and spiritual wellbeing
50. Consult the NIH National Center for Complementary and Alternative Medicine website for current
      information (www.nccam.nih.gov/health)
51. Support people who use complementary therapies
52. Describe the stages of dying
53. Discuss ways a volunteer can assist a hospice person/family to cope with the various stages of
      dying
54. Identify ways a volunteer can assist a hospice person/family meet end of life needs
55. Identify the unique nutritional needs of the dying person
56. State the responsibilities expected of a hospice volunteer
57. Know where to find a copy of the Pine Tree Hospice Policy Manual
58. Know what a volunteer should do in the home when death is imminent or has occurred